E-Learning

Duration

12 hours

Pre-requisites

There are no formal prerequisites; it is recommended that participants have experience in the IT domain.

Description

The Cloud Foundation course is a 12-hour, interactive, online learning experience. The course provides a balanced curriculum and addresses the business and technical perspectives of cloud computing. It also explains how to adopt, operate, and govern the cloud. The course enables participants to successfully complete the associated Cloud Computing Foundation exam to become a Cloud-Ready Professional (CRP).

Simulation driven learning with case studies, assignments and quizzes throughout the course. Learning takes place in a virtual hotel, the learners apply the knowledge that has been gained in the course to the hotel case study. Modular learning with short and concise learning blocks and printable reference material. Ability to take web-based exam at your office without having to travel to a testing center.

Target Audience

IT Support Staff , IT Consultants, Business Managers, Business Analysts, Small and Mid sized Business Owners, Specialist (IT, security, infrastructure, services, systems, test, and so on), Business Process Owners, IT Developers, Service Providers, System Integrators, Architects, Consultants, IT Management

Duration

18 hours

ITIL^® Credits

2 Credits

Pre-requisites

None.

Description

The most comprehensive e-learning ITIL^® Foundation course available in the market today. Suitable for everyone in your organisation who requires the ITIL^® Foundation Certificate or a baseline understanding of ITIL^®. More than 18 hours of highly intereactive and visual instructional content. Prepares learners for taking and passing the ITIL^® v3 Foundation Certification Exam.

Simulation driven learning with case studies, assignments and quizzes throughout the course. Learning takes place in a virtual hotel, the learners apply the knowledge that has been gained in the course to the hotel case study. Modular learning with short and concise learning blocks and printable reference material. Ability to take web-based exam at your office without having to travel to a testing center.

Target Audience

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators.

Duration

4 hours

ITIL^® Credits

none

Pre-requisites

None.

Description

A four hour overview of ITIL^® for everyone in your organisation who need to know what ITIL^® is, and what it stands for. This course is commonly used in awareness campaigns as part of the launch of an ITIL^® initiative . Four hours of quality learning material provides an easy to understand overview of ITIL^® without going into too much depth. can easily be combined with specific foundation modules to provide and 'extend awareness' to specific audiences.

Target Audience

IT and business executives who want to receive an overview of the concepts and siginificance of ITIL^® v3 as it applies to their business.

IT and business staff who need a brief overview and awareness of ITIL^® v3 concepts.

Duration

13 Hours

ITIL^® Credits

½ Credit

Pre-requisites

ITIL^® Foundation Certificate

Description

This 13 hour e-learning course is specifically designed for learners who are already certified at the Foundation level in previous versions of ITIL^®. The v3 Foundation Bridge Course trains previously certified Foundation learners on the new contents of the ITIL^® v3 Foundation syllabus. V2 content that has not changed will also be examined, so a revision of the V2 material is highly recommended.

Target Audience

Existing holders of ITIL^® Foundation Certficates from earlier ITIL^® versions who want knowledge and understanding of the new content of ITIL^® v3.

Duration

2 days

Pre-requisites

There are no formal prerequisites for this course, but it is recommended that the participants have some experience in the IT governance domain.

Description

For many enterprises, information and the technology that supports it represent their most valuable, but often least understood assets. Successful enterprises recognise the benefits of information technology and use it to drive their stakeholder's value.

These enterprises also understand and manage the associated risks, such as increasing regulatory compliance and critical dependence of many business processes of IT.

The need for assurance about the value ot IT, the management of IT-related risks and increased requirements for control over information are now understood as key elements of enterprise governance.

Target Audience

IT Executives and Directors, IT Leaders and Managers, IT Governance Professionals, IT Developers and Project Managers, IT Process Owners and Consultants. IT Auditors and Project Management Consultants.

Duration

3 days

Pre-requisites

No formal requirements, however, it is recommended that candidates should have completed the ITIL Foundation course

Or

An ITSM consultant with at least five years general IT experience and at least three years experience in ITSM processes or projects with a Foundation Certificate in IT Service Management

Description

The Requirements for ISO/IEC 20000 Certification course provides a comprehensive overview of part 1 of the ISO/IEC 20000 standard and highlights the relevance of Service Quality Management for IT service-providing organizations and departments. The course is designed for professionals who require an overview of the standard and understand the scope and relevance of Service Quality Management. The course uses a case study to explain the principles of ISO/IEC 20000 in a simulated environment. This helps participants understand and relate to ISO/IEC 20000 in a real-world organization.

The e-learning version of this course is designed for awareness campaigns and provides an appropriate overview of the standard and the need for a Service Quality Management framework in a short period.

Target Audience

Quality managers, IT support staff, IT consultants, IT process consultants, key business users, IT auditors, quality consultants, IT service providers, and purchase managers.